Programs · Transformation
Do rumors spread faster and more accurately than questions and directives?
If so — it isn't about people or discipline. Information channels get clogged like sewage pipes: with long emails, vague orders, no logic in correspondence. And then the informal channel works better than the formal one: a rumor flies clean, while the task gets lost on the way, distorted, overgrown with "I misunderstood" — because the informal channels are no longer controlled by you.
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